Question

Складіть скаргу до органів захисту прав споживачів за зразком у таких ситуаціях: 1) Ви придбали мобільний телефон, у якому протягом гарантійного строку ви- явлено дефекти; продавець відмовляється прийняти його в ремонт.

Answer 1

Ответ:

ок

Объяснение:

Доброго дня , нещодавно я придбав телефон , але протягом гарантійного строку виявив поломки. Я повідомив про це, а він відмовляється щось робити з ним і прийняти в ремонт. Будь ласка зробіть з цим щось , я не можу це так залишити!

Answer 2

Writing a Complaint to Consumer Protection Authorities

If you have purchased a mobile phone that has defects within the warranty period and the seller refuses to repair it, you may consider filing a complaint with the consumer protection authorities. Here is a sample complaint letter you can use as a reference:

[Your Name]
[Your Address]
[City, State, ZIP]
[Email Address]
[Phone Number]
[Date]

[Consumer Protection Authority]
[Address]
[City, State, ZIP]

Subject: Complaint Regarding Defective Mobile Phone and Refusal of Repair

Dear Sir/Madam,

I am writing to file a formal complaint regarding a defective mobile phone that I purchased from [Seller's Name] on [Date of Purchase]. The mobile phone, with the model number [Model Number], has been experiencing multiple defects within the warranty period.

I have approached the seller multiple times to request repairs, as the defects significantly affect the functionality and performance of the device. However, to my disappointment, the seller has consistently refused to accept the phone for repair, citing various reasons that do not comply with the terms of the warranty.

I would like to bring to your attention the following details regarding the defects and the seller's refusal to address the issue:

1. Defects: [Describe the specific defects you have encountered in detail. Include any relevant information such as error messages, malfunctions, or any other issues that affect the normal usage of the mobile phone.]

2. Attempts to Resolve: [Outline the steps you have taken to resolve the issue with the seller, such as contacting customer service, providing documentation, or any other relevant actions.]

3. Seller's Response: [Explain the seller's response to your requests for repair. Include any communication, written or verbal, that demonstrates their refusal to address the issue.]

I believe that the seller's refusal to honor the warranty and provide necessary repairs is a violation of my consumer rights. I kindly request your intervention in this matter to ensure that my rights as a consumer are protected and that the necessary actions are taken against the seller for their non-compliance.

Enclosed with this letter, please find copies of all relevant documents, including the purchase receipt, warranty terms, and any correspondence with the seller.

I appreciate your attention to this matter and look forward to a prompt resolution. Please inform me of the steps I need to take or any additional information you require to proceed with the complaint.

Thank you for your assistance.

Yours sincerely,

[Your Name]

Remember to adapt the sample letter to your specific situation, including providing accurate details about the defects, seller, and any relevant documentation.