Question

Сообщение на электронную почту по сетевому этикету

Answer 1

Общение между людьми – это естественный и жизненно важный процесс. Когда-то эпистолярный жанр был единственным доступным способом общения людей, находящихся на удалении друг от друга. Почта существовала со времен древнего Рима, если не раньше. Люди переписывались. В литературе известны даже романы и повести в письмах.

Современные достижения в сфере  информационных технологий предлагают новые, более совершенные способы общения.

При этом почтовая переписка сохраняется. Это старый, но надежный способ общения, который обладает своими неповторимыми качествами. Современный формат почтовой переписки представляет электронная почта, иначе E-mail.

Электронная почта в отличие от обычной позволяет общаться адресатам практически мгновенно. Нажал кнопку «Отправить» (письмо), и через несколько секунд получатель видит это письмо в своей почте, в папке «Входящие».

Answer 2

Subject: Guidelines for Proper Email Etiquette

Dear [Recipient's Name],

I hope this email finds you well. As we communicate regularly through email, I wanted to take a moment to remind everyone about the importance of maintaining proper email etiquette. Clear and courteous communication not only enhances productivity but also fosters a positive and professional working environment.

Here are some essential guidelines to keep in mind while sending and responding to emails:

1. Use a Clear and Descriptive Subject Line: Ensure that your subject line accurately reflects the content of the email. This helps recipients understand the importance of your message and makes it easier for them to search for it later.

2. Start with a Greeting: Always begin your email with a polite greeting, such as "Dear [Recipient's Name]" or "Hello [Recipient's Name]." If you are unsure of the appropriate salutation, use "Hi" instead of leaving it blank.

3. Be Concise and to the Point: Keep your emails brief and focused on the main topic. Use short paragraphs and bullet points if necessary to make your message easy to read and understand.

4. Mind Your Tone: Be mindful of your tone and language. Avoid using all caps (as it's considered shouting) and use exclamation points sparingly, as they can be interpreted as aggressive. Strive for a professional and respectful tone.

5. Use Proper Grammar and Spelling: Double-check your email for any grammatical errors and spelling mistakes before sending it. Proper grammar and spelling show that you value your recipient's time and attention.

6. Avoid Using Too Many Attachments: If your email requires attachments, ensure they are relevant and necessary. Large files can clog the recipient's inbox and may lead to frustration.

7. Respond Promptly: Whenever possible, reply to emails in a timely manner. Even if you need more time to provide a comprehensive response, acknowledge receipt and let the sender know that you will reply soon.

8. Be Cautious with Humor and Sarcasm: Humor and sarcasm can be easily misinterpreted in written communication. Be cautious when using them in professional emails, as what seems funny to you might not be funny to someone else.

9. Respect the Recipient's Privacy: Do not share or forward someone's email without their consent. Respect their privacy and treat their contact information as confidential.

10. Sign Off Professionally: End your email with a courteous closing, such as "Best regards," "Sincerely," or "Thank you." Include your name and contact information if it's not already provided in your email signature.

By adhering to these guidelines, we can maintain a positive and productive email culture within our organization. Thank you for your attention to this matter, and please feel free to reach out if you have any questions or concerns.

Best regards,

[Your Name] [Your Job Title/Department] [Your Contact Information]