Question

Помогите пожалуйста решить... срочно... Вставьте глаголы в скобках в нужную форму: Present Simple, Present Continuous или Past Simple. Переведите текст на русский язык. A new survey says that currently companies are losing (lose) millions of dollars of business every year through unhelpful and impolite reception staff. The survey interviewed business people last year. Over 70% of people who answered the survey said that most company receptionists (13) _______________ (fail) to greet them politely. 50% said that many receptionists often (14) _______________ (not / smile). The survey concludes that ‘the typical customer (15) _______________ (want) a receptionist to be efficient and friendly’. As one business person said: ‘After a long trip it makes all the difference if you meet a happy face.’ Now, as a result of the survey, many companies (16) _______________ (re-train) their receptionists. One training manager said: ‘At the moment, I (17) _______________ (organise) customer service courses for all receptionists.’ But the survey also says that everyone in the company (18) _______________ (need) to have the skills of the friendly receptionist.

Answer 1

13 failed 14 don't smile 15 wants 16 re-train 17 am organising 18 needs 

Answer 2

A new survey says that currently companies are losing (lose) millions of dollars of business every year through unhelpful and impolite reception staff. The survey interviewed business people last year. Over 70% of people who answered the survey said that most company receptionists (13) fail to greet them politely. 50% said that many receptionists often (14) do not smile. The survey concludes that ‘the typical customer (15) wants a receptionist to be efficient and friendly’. As one business person said: ‘After a long trip it makes all the difference if you meet a happy face.’ Now, as a result of the survey, many companies (16) are re-training their receptionists. One training manager said: ‘At the moment, I (17) am organizing customer service courses for all receptionists.’ But the survey also says that everyone in the company (18) needs to have the skills of the friendly receptionist.

Новое исследование говорит, что в настоящее время компании теряют (теряют) миллионы долларов бизнеса каждый год из-за бесполезного и невежливого персонала на ресепшене. Исследование опросило бизнесменов в прошлом году. Более 70% людей, которые ответили на опрос, сказали, что большинство ресепшенов компаний (13) не приветствуют их вежливо. 50% сказали, что многие ресепшены часто (14) не улыбаются. Исследование приходит к выводу, что "типичный клиент (15) хочет, чтобы ресепшен был эффективным и дружелюбным". Как сказал один бизнесмен: "После долгой поездки это делает всю разницу, если ты встречаешь улыбающееся лицо." Теперь, в результате исследования, многие