Question

b Watch or listen again. Complete the You Hear phrases. ))) You Hear You Say Can I help you, sir? Yes. Do you have these in an eight? Just a I'll go and check. Here you are, these are an eight. Do you want to them on? They're $83.94. Yes, but there's an added sales tax of 96. Yes, I remember. Is there a What Sure. Can I help you? ? are they? Oh right. Yes, a UK eight is a US nine. I'll go and check. Just a minute. I'm but we don't have these in a nine. But we do have these and they're the price. Or you can have a refund. No problem. Do you I have the ? Brilliant. No, thanks. I'm sure they'll be fine. How much are they? Oh, it says $72.99. Oh, OK. Do you take MasterCard? Yes, I bought these about half an hour ago. Yes, I'm afraid they're too small. They're an eight. But I take a UK eight. Do you have a pair? Erm....I'll take this pair then, please. Yes, here you are.​

Answer 1

Let's fill in the gaps in the dialogue to make a coherent conversation. The "You Hear" phrases are what one person hears, and the "You Say" phrases are the responses they give.

**You Hear:** Can I help you, sir?

**You Say:** Yes. Do you have these in an eight?

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**You Hear:** Just a minute. I'll go and check.

**You Say:** Thank you.

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**You Hear:** Here you are, these are an eight. Do you want to try them on?

**You Say:** How much are they?

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**You Hear:** They're $83.94.

**You Say:** Yes, but there's an added sales tax, right?

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**You Hear:** Yes, that's an added sales tax of $0.96.

**You Say:** Yes, I remember. Is there a discount?

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**You Hear:** What size are you looking for?

**You Say:** A UK eight, which I think is a US nine.

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**You Hear:** Just a minute. I'm checking, but we don't have these in a nine.

**You Say:** What other options do you have at the same price?

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**You Hear:** But we do have these other ones, and they're the same price. Or you can have a refund.

**You Say:** No problem. Do you have a pair in my size?

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**You Hear:** Brilliant. Do you want to try them on?

**You Say:** No, thanks. I'm sure they'll be fine.

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**You Hear:** How much are they?

**You Say:** It says $72.99 on the tag.

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**You Hear:** Oh, OK. Do you take MasterCard?

**You Say:** Yes, I bought these about half an hour ago.

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**You Hear:** Yes, I'm afraid they're too small. They're an eight.

**You Say:** But I usually take a UK eight. Do you have another pair?

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**You Hear:** Erm...I'll check our stock.

**You Say:** I'll take this pair then, please.

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**You Hear:** That will be $72.99. Here's your receipt.

**You Say:** Thank you.

This should provide a logical flow to the conversation.

Answer 2

You Hear: Can I help you, sir? You Say: Yes. Do you have these in an eight? You Hear: Just a minute. I'll go and check. You Say: Here you are, these are an eight. Do you want to try them on? You Hear: They're $83.94. You Say: Yes, but there's an added sales tax of 9.6%. You Hear: Yes, I remember. Is there a problem? You Say: Sure. Can I help you with anything else? You Hear: How much are they? You Say: Oh right. Yes, a UK eight is a US nine. I'll go and check. You Hear: Just a minute. I'm sorry, but we don't have these in a nine. But we do have these and they're the same price. Or you can have a refund. No problem. You Say: Do you have the refund form? You Hear: Brilliant. No, thanks. I'm sure they'll be fine. You Say: How much are they? You Hear: Oh, it says $72.99. You Say: Oh, okay. Do you take MasterCard? You Hear: Yes, we do. You Say: Yes, I bought these about half an hour ago. You Hear: I'm sorry, but I'm afraid they're too small. They're an eight. But I can take a UK eight. Do you have another pair? You Say: Erm...I'll take this pair then, please. You Hear: Yes, here you are.