Question

ДАЮ 80 БАЛЛОВ. ПОЖАЛУЙСТА ПОМОГИТЕ! Writing: A formal letter. (130–160 words) You bought 50 fountain pens. The pens are clearly not satisfactory, they are faulty- some of them leak and others blot when writing.

Answer 1

Ответ:

Dear Sir or Madam,

I wish to express my utter dissatisfaction with the pens which I bought from your Nariman Narimanov branch on 10th January 2022. On using them for the first time, I found out that the pens are clearly not satisfactory, they are faulty - some of them leak and others blot when writing.

When I phoned your shop to report the issue, Ms Mary, who introduced herself as a receptionist, said that the shop can neither replace them nor offer me a refund! She said, that I should check everything before buying it, and this was really disappointing!

As the pens clearly does not function as them should, I am writing to you to ask for a full refund of the $118 retail price. I am hoping that you would either refund the money or replace the product.

I am looking forward to your prompt response.

Yours faithfully,

Elmir Mirzayev

Объяснение:

Answer 2

Dear [Seller's Name],

I hope this letter finds you well. I am writing to express my disappointment with the recent purchase of 50 fountain pens from your store. Unfortunately, these pens have proven to be unsatisfactory and faulty.

Upon inspecting the pens, it became evident that some of them have a leakage issue, causing ink to seep out and create smudges on paper. This not only undermines the purpose of using a fountain pen but also tarnishes the quality of the written work. Additionally, a number of the pens seem to blot excessively, making it difficult to achieve a smooth and consistent writing experience.

As a customer, I had high expectations for the pens I purchased from your store. I believe it is reasonable to expect products that meet the necessary quality standards. However, the issues I have encountered with these pens have significantly affected my overall satisfaction with the purchase.

I kindly request that you take immediate action to rectify this situation. I would appreciate either a replacement of the faulty pens or a refund for the entire purchase. Additionally, I would be grateful if you could take the necessary steps to ensure that such issues do not occur in the future, as it reflects negatively on your business reputation.

I look forward to your prompt response and a resolution to this matter. Thank you for your attention and assistance.

Yours sincerely, [Your Name]