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Відповідь:Mr Jack Lupin
7834 17th Street
Detroit, Michigan
Electronics Ltd
9034 Commerce Street
Detroit, Michigan
USA, 90345
April 25, 2013
Dear Sirs,
I am writing to inform you that yesterday I got my new TV set which was delivered by your delivery service. The package was undamaged so I signed all documents and paid the rest of the sum. But when I unpacked it I found several scratches on the front panel. I would like you to replace the item or give me back my money. Please let me know your decision within 2 days.
Kind regards,
Jack Lupin
Пояснення:



[Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date]
[Recipient's Name] [Recipient's Position/Department] [Company/Organization Name] [Address] [City, State, ZIP]
Subject: Formal Complaint Regarding [Issue]
Dear [Recipient's Name],
I am writing to express my deep dissatisfaction and formally lodge a complaint against [Company/Organization Name] regarding [issue]. As a [customer/employee/tenant] who has had a long-standing association with your company, I am disheartened by the recent incident that has compelled me to bring this matter to your attention.
On [date], I encountered [describe the incident in detail, including relevant dates, locations, and any individuals involved]. This incident has greatly inconvenienced me and has caused significant distress. Despite my attempts to resolve the matter directly with your [department/personnel], the issue remains unresolved.
I believe that this incident goes against the principles of professionalism, integrity, and customer/employee satisfaction that your organization claims to uphold. I expected better treatment and prompt resolution of the matter, given my loyalty and commitment to your company.
I kindly request that immediate action be taken to address this issue and provide a satisfactory solution. I expect a formal apology for the inconvenience caused and a clear explanation of the steps that will be taken to prevent such incidents from occurring in the future. Moreover, I request a timeline for when I can expect a resolution to this matter.
If necessary, I am prepared to escalate this complaint to higher authorities, regulatory bodies, or seek legal recourse to ensure my rights as a [customer/employee/tenant] are protected.
I trust that you will give this matter the attention it deserves and take swift action to rectify the situation. I anticipate a prompt response within [a reasonable timeframe, e.g., 10 business days] to avoid further escalation.
Thank you for your immediate attention to this matter. I look forward to a satisfactory resolution.
Yours sincerely,
[Your Name]


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