Question

Помогите пожалуйста по английскому. You are the customer. Write a letter of complaint.

Answer 1

Dear Mrs Kenz,

I am writing to complain about an mp3 player order I placed through your website www.sunsarr.com on 14th July. Unfortunately, I experienced a number of problems with the product, as detailed below.

To start with, I ordered a RITMIX RF-7650 mp3 player and, despite the promise that I would receive the item within 3 working days, it did nor arrive 19th July, and it took another 10 days later. To make matters worse, when I eventually received the mp3 player, it was badly scratched. Furthermore, the product description on your site stated that a case was included, however, this was missing.

I am very disappointed. I would appreciate it if you could replace the mp3 player, and include a case. In addition, I feel I deserve an explanation for the delay. I am sending the item back to you together with my invoice.

I hope that this matter will be dealt with promptly.

Yours sincerely,

Ваше Имя и Фамилия

_______________________________________________________

Уважаемая Мисс Кэнз,

Я пишу, чтобы пожаловаться на mp3-плеер, который я заказал(а) на вашем сайте www.sunsarr.com 14 июля. К сожалению, я столкнул(а)ся(ь) с рядом проблем с продуктом, как приведено ниже.

Для начала, я заказал(а) mp3-плеер RITMIX RF-7650 и, несмотря на обещание, которое я получил(а), что получу товар в течение 3 рабочих дней, он не прибыл 19 июля, а прошло еще 10 дней. Что еще хуже, когда я в конечном итоге получил(а) mp3-плеер, он был сильно поцарапан. Кроме того, в описании продукта на вашем сайте указано, что чехол был включен, однако, его не было.

Я очень разочарован(а). Я был(а) бы признател(е/ь)н(а), если бы вы могли заменить mp3-плеер и включить чехол. Кроме того, я чувствую, что заслуживаю объяснения этой задержки. Я отправляю товар обратно вместе с моим счетом.

Я надеюсь, что эта проблема будет рассмотрена как можно быстрее.

Искренне Ваш(а),

Ваше Имя и Фамилия

Answer 2

Dear Sir/Madam,

I am writing to express my disappointment with the service I received from your company. On [date], I made a purchase from your online store for [product], which was supposed to be delivered within [time frame]. However, I have yet to receive my order.

I have tried to contact your customer service department multiple times through your website, but have not received any response. This lack of communication is unacceptable, and has caused me a great deal of frustration and inconvenience.

I am extremely disappointed with the service I have received from your company, and I would like to request a full refund for my purchase. I believe that as a customer, I deserve prompt and efficient service, and I feel that this has not been provided in my case.

I hope that you will take my complaint seriously and take action to rectify this situation. I look forward to hearing from you soon with a resolution to my issue.

Yours sincerely, [Your Name]