Question

Помогите всавте правильно словаSharon: Sure, what's the problem? Michael: The computer sales business is more difficult than I thought. When customers (come) in to look at the new computer models, they often (ask) me which model they should buy. If they (ask) me to suggest a model, I (be) usually quite honest with them. Most computer users don't need a very advanced computer; they just need a basic model which they can use for word-processing, bookkeeping and Internet access. If I am honest and I (recommend) one of the cheaper models, my boss (get) angry at me. He always says that a good salesperson can convince a customer to buy one of the more expensive advanced models. I don't really feel comfortable doing that. What would you do in my situation? Isn't it wrong to make them buy something which they don't need? Sharon: I think you should help your customers make an intelligent decision. If I (be) you, I (educate) the customers. I (teach) them how to make a good decision by themselves. I (make, not) the decision for them. When a customer (ask) a question, answer it honestly. You don't need to lie to the customer, and you don't need to make the decision for them. Michael: When I (sell) an inexpensive computer to a customer, my boss (complain) that I am not trying hard enough. What would you tell him? Sharon: If I (be) in your situation, I (tell) him that I wasn't comfortable forcing customers to buy products which they don't need. Tell him that you don't want to lie to honest people, and that you want to provide them with good service. Remind him that when customers (get) good service, they (return) to a store and spend more money. Michael: I think that's a great idea. He (might) change his mind if I said that to him. Maybe he (realize) that good service is the most important thing to consumers. And, of course, I (feel) much more comfortable if I (be) able to be honest with the customers. Thanks for your advice.

Answer 1

1. come
2. asking
3. ask
4. will be
5. recommend
6. gets
7. were
8. would educate
9. would teach
10. would't make
11. am selling
12. complaines
13. were
14. would tell
15. are getting
16. return
17. might
18. will realize
19. would feel
20. was

Answer 2

Sharon's Advice: Educating Customers and Providing Good Service

Michael expresses his concern about the difficulties he faces in the computer sales business. He often encounters customers who ask for his suggestion on which computer model to buy. While Michael believes that most computer users only need a basic model for word-processing, bookkeeping, and internet access, his boss expects him to convince customers to buy more expensive and advanced models.

Michael's Dilemma: Michael feels uncomfortable recommending expensive models to customers who don't really need them. He questions the ethics of making customers buy something they don't require. He seeks Sharon's advice on how to handle this situation.

Sharon's Suggestion: Sharon advises Michael to help customers make intelligent decisions by themselves rather than making the decision for them. She suggests educating customers and teaching them how to make informed choices. When a customer asks a question, Sharon encourages Michael to answer it honestly without the need to lie or manipulate. By providing this level of transparency, Michael can ensure that customers trust him and the store.

Addressing Boss's Complaints: Michael further raises the concern that his boss complains when he sells inexpensive computers to customers. Sharon suggests that Michael communicates his discomfort with forcing customers to buy unnecessary products. He should explain that he values honesty and wants to provide good service to customers. Additionally, Michael can remind his boss that when customers receive good service, they are more likely to return to the store and spend more money.

Positive Outcomes: Michael appreciates Sharon's advice and believes that if he communicates his concerns to his boss, he might reconsider his expectations. He realizes that good service is crucial to customers, and being honest with them aligns with his personal values. By being able to provide honest recommendations, Michael feels more comfortable in his role and expects positive outcomes for both himself and the customers.

Remember, this is a fictional conversation, and the advice given may not apply to every situation. It's essential to use your judgment and adapt the advice to your specific circumstances.