Question

Прочитайте діалог. Оберіть фразу із поданих (A-J), заповнивши пропуски (0-9). На початку подано приклад (0). Guest : 0)___C___, I 1)_______about your hotel. Receptionist : Oh, you look very troubled. What seems to be the problem, madam? Guest : Well, we're regular guests at your hotel, but I'm about to change my mind about ever staying here again! The service is terrible. I've had to ring housekeeping everyday to ask them to clean my room. My company 2)_______for me and my colleagues to stay at your hotel, so a dependable cleaning service is the least we expect! Receptionist: First of all, 3)_________how sorry l am. I can see how this must have ruined your stay with us. So, if I 4)_______ you correctly, you had to phone each day to get your room serviced? Guest : That’s right! Receptionist: 5)________ giving me some details? lf I could just have your name and your room number and what time you called and who you spoke to exactly... Receptionist: Ms Jones, I'll speak to housekeeping 6)_______. I want to 7)_______ this never happens again. Since you've been so 8)______ by this incident, 9) _______to offer you two free nights for your next visit at our hotel. In fact, l'll give you a voucher right now. You can use it any time you wish. Guest : Oh, that's just great! I am so glad that we could work this out. We do want to keep coming back here. A) straight away B) I'd like to say C) excuse me D) understand E) have a complaint F) inconvenienced G) would you mind H) make sure I) pays good rates J) I'd be glad

Answer 1

0 - С

1 - E

2 - I

3 - B

4 - D

5 - F

6 - A

7 - H

8 - G

9 - J

Answer 2

0. C) excuse me, I 1) have a complaint about your hotel. Receptionist: Oh, you look very troubled. What seems to be the problem, madam? Guest: Well, we're regular guests at your hotel, but I'm about to change my mind about ever staying here again! The service is terrible. I've had to ring housekeeping every day to ask them to clean my room. My company 2) pays good rates for me and my colleagues to stay at your hotel, so a dependable cleaning service is the least we expect! Receptionist: First of all, 3) I'd like to say how sorry I am. I can see how this must have inconvenienced your stay with us. So, if I 4) understand you correctly, you had to phone each day to get your room serviced? Guest: That’s right! Receptionist: 5) Would you mind giving me some details? If I could just have your name and your room number and what time you called and who you spoke to exactly... Receptionist: Ms. Jones, I'll speak to housekeeping 6) straight away. I want to make sure this never happens again. Since you've been so 8) inconvenienced by this incident, 9) I'd be glad to offer you two free nights for your next visit at our hotel. In fact, I'll give you a voucher right now. You can use it anytime you wish. Guest: Oh, that's just great! I am so glad that we could work this out. We do want to keep coming back here.