Question

Написать письмо. You have recently bought a TV but you were given the wrong model by mistake. When you complained, the shop assistant was rude to you. Write a letter to the company's Complaints Department expressing your dissatisfaction and saying what action you expect to be taken(100-140 words).

Answer 1

September 26, 2019

Dear Sirs,

I would like you to be informed about my experience that I have had recently. I decided to buy a new TV yesterday but when I got home, I noticed that it was none of what I was choosing that long, and I was given the wrong model by mistake. Definitely, I complained about this but one of your employees was really rude to me. The shop assistant's name is Tom Sullivan. The point is, he refused my offering to provide him a check which I always take with me just for troubles like that. And thereby he was trying to call into question my rights concerning this occasion. Also, I would like to note that I had two witnesses nearby, therefore they may easily agree with my opinion. I am regretting of what I am doing, but I should because I purchase a lot of things precisely from you for quite a long time and have never seen such improper behaviour and bad service.  

Taking all above mentioned into consideration I think it is absolutely inappropriate situation, and I need you to get already done your best about this and give my money back or change the wrong model to the right one. I look forward to your reply and a resolusion to my problem.

Kind regards,

...

( ну дык вот, надеюсь, хватит. удачи :) )

Answer 2

[Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date]

[Company Name] [Complaints Department] [Address] [City, State, ZIP]

Subject: Complaint regarding wrong TV model and unprofessional behavior of shop assistant

Dear Sir/Madam,

I am writing to express my dissatisfaction with the recent purchase I made at your store. On [date of purchase], I bought a TV from your establishment, but to my dismay, I received the wrong model.

When I approached the shop assistant to address the issue, I was appalled by their rude and unprofessional behavior. Despite explaining the mistake and requesting a resolution, I was met with dismissive remarks and a lack of concern for my concerns as a customer.

As a loyal customer of your brand, I believe that this level of service falls far below the expected standards. I request that immediate action be taken to rectify this situation. I would like to receive the correct TV model as per my original purchase, along with an apology for the inconvenience caused.

Furthermore, I urge you to address the behavior of your shop assistant, as such treatment is unacceptable and tarnishes the reputation of your esteemed company. I trust that you will investigate this matter thoroughly and take appropriate disciplinary action.

I hope for a prompt resolution to this matter. Please treat this complaint with the utmost urgency, as I expect nothing less than exceptional service from a company of your stature.

Thank you for your attention to this issue. I look forward to hearing from you soon.

Yours faithfully,

[Your Name]