Question

Заполните пробелы: (the front office, appliances, a key drop, the telephone operator, suites, emergency, rollaways, the maid, accounts, master key.) 1. Most hotels provide single rooms, double rooms and … . 2. The hotel security department staff must protect hotel guests in … . 3. … consists of the reservation department and the reception desk. 4. When guests check out, they expect the cashier to help them with … . 5. … general cleans or makes up the hotel rooms. 6. The housekeeping department provides guests with extra bedding and … for their family members. 7. There is … for the hotel room keys at the front desk. 8. The bellman explains guests how to use room … . 9. Maids use … to provide security for the hotel guestrooms. 10. … is in charge of in-coming and out-going phone calls.

Answer 1

1.suites
2.emergency
3. the front office
4.accounts
5.the maid
6.rollaways
7.a key drop
8.appliances
9.master key
10.the telephone operator

Answer 2

1. Most hotels provide single rooms, double rooms and suites.
2. The hotel security department staff must protect hotel guests in emergencies.
3. The front office consists of the reservation department and the reception desk.
4. When guests check out, they expect the cashier to help them with accounts.
5. The maid general cleans or makes up the hotel rooms.
6. The housekeeping department provides guests with extra bedding and rollaways for their family members.
7. There is a key drop for the hotel room keys at the front desk.
8. The bellman explains guests how to use room appliances.
9. Maids use the master key to provide security for the hotel guestrooms.
10. The telephone operator is in charge of in-coming and out-going phone calls.