Question

2. How to correctly communicate with the patient?​

Answer 1

Ответ:

When meeting a patient outside the work environment, it is necessary:

 Say hello.

 Welcome, kindness, attentiveness, non-verbal

openness.

 If the patient begins to talk obsessively about problems associated with

health, it is worth it to stop gently and say that it is necessary

discuss at the reception.

 In communication, you need to monitor your facial expressions and gestures:

eliminate excessive gestures and ambiguous facial expressions

(rolling eyes, facial expressions showing disrespect for emotions and

feelings of the patient).

 Remember your professional role.

 The medical worker must say goodbye to the patient in a polite manner

form.

Объяснение:

During the performance of their duties, medical

the employee must understand that the sole purpose of their implementation is

the provision of medical care or services necessary for the patient. therefore

unacceptable:

1. Ignoring patient questions.

2. Ignoring the presence of the patient.

3. Commenting on your workload or temporary

reception restrictions.

4. Showing emotions about your own well-being

and the effect on him of the presence of the patient.

5. Comment on the actions of other specialists and medical

workers, even if any flaw is obvious.

6. Raise your voice.

7. Comment on the patient’s appearance, its characterological

features.

8. Leaving the patient in the office alone, without sufficient

for good reason.

9. Interruption of the reception for personal reasons of a medical worker,

in case of emergency - apologize.

10. Using the patient as an assistant in the delivery process

medical assistance is not permitted in any case (e.g.

calling a patient from the queue by another patient, searching for information in

folders of test results, etc.)

11. Discussion with the patient of his colleagues, an indication of errors in

treatment and incompetence of other specialists.

12. Solving personal issues of the patient.

13. When meeting a patient, it is necessary:

 Introduce yourself.

 Find out the name of the patient.

You should talk with the patient, looking at him, in a pleasant voice, in

calm manner with the following rules:

 In a conversation it is necessary to ask questions correctly, briefly and specifically.

 The principles of goodwill must be used,

attentiveness, non-verbal openness (do not sit

arms crossed on the chest, it is desirable to smile).

 Listen to the answers to the end.

 Provide information necessary for the patient, as part of the job

duties in the form most accessible to the patient, taking into account his

age and intellectual characteristics.

 In communication, you need to monitor your facial expressions and gestures:

exclude excessive gestures and facial expressions showing

disrespect for the emotions and feelings of the patient (rolling eyes, etc.).

 Recommendations should be made in a patient-friendly manner, avoiding

specialized and incomprehensible words for him.

 If the patient "goes away" during communication, gently stop,

focusing on the important.

 Remember your professional role.

The medical worker must say goodbye to the patient as much as possible

polite form. Access to a patient of any age is permissible only

in a polite manner.

Concluding the reception, it is necessary to ask the patient whether

he still has questions, if so, then answer them.

Answer 2

When communicating with a patient, it is important to ensure effective and respectful communication that promotes understanding, empathy, and trust. Here are some tips for correctly communicating with patients:

1. Establish a welcoming environment: Create a comfortable and private space where the patient feels safe and at ease. Make sure there are no distractions and maintain appropriate eye contact.

2. Use clear and simple language: Avoid medical jargon and use plain language that the patient can easily understand. Break down complex information into smaller, more manageable parts.

3. Active listening: Pay attention to the patient's verbal and non-verbal cues. Listen actively, show empathy, and let the patient express their concerns and feelings. Avoid interrupting and allow them to complete their thoughts before responding.

4. Be respectful and professional: Treat the patient with respect, regardless of their background or condition. Use appropriate titles and address them by their preferred name. Maintain a professional demeanor and avoid judgmental or condescending attitudes.

5. Non-verbal communication: Your body language, facial expressions, and tone of voice can convey important messages. Maintain an open posture, make appropriate gestures, and use a calm and reassuring tone.

6. Use visual aids: Utilize visual aids like diagrams, charts, or models to help explain medical concepts or procedures. These visuals can enhance patient understanding and engagement.

7. Confirm understanding: Ask open-ended questions to ensure the patient has understood the information provided. Encourage them to ask questions and clarify any doubts they may have. Use techniques like the "teach-back" method, where the patient explains the information back to you in their own words.

8. Summarize and provide written materials: Summarize the key points of the conversation and provide written materials, such as brochures or instructions, for the patient to refer to later. This can reinforce their understanding and serve as a reference.

9. Involve family or caregivers: If appropriate and with the patient's consent, involve their family members or caregivers in the communication process. This can help ensure a comprehensive understanding and support system.

10. Follow up: After the conversation, follow up with the patient to address any additional questions or concerns they may have. This demonstrates your commitment to their well-being and fosters ongoing communication.

Remember, effective communication is a skill that can be developed over time. By practicing active listening, empathy, and clear explanations, you can enhance your ability to communicate effectively with patients.