Question

Написать текст по английскому.(60баллов) Write a letter of complaint about the cracked lid of your newly bought tea-pot. Include: paragraph 1: reason for writing; paragraph 2: details of your complaint; paragraph 3: action requested; paragraph 4: closing remarks.

Answer 1

Ответ:

Claim.

I'm sorry to trouble you about my recent purchase. The tea-pot received had cracked lid and thus couldn't be used properly. I found it shortly after receiving as I couldn't check its condition in sealed box preliminary. I kindly ask you to replace cracked lid or refund me costs upon return whole set.

Best regards,

....

Объяснение:

Answer 2

[Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date]

[Recipient's Name] [Recipient's Address] [City, State, ZIP Code]

Dear [Recipient's Name],

I hope this letter finds you well. I am writing to express my dissatisfaction with a recent purchase I made from your store. On [Date of Purchase], I purchased a beautiful teapot from your establishment, which I was excited to add to my collection of kitchenware.

However, upon opening the package and inspecting the teapot, I was disappointed to discover a significant issue. The lid of the teapot is cracked, which has greatly diminished the functionality and aesthetic appeal of this product. The teapot was supposed to be a delightful addition to my tea-serving experience, but this defect has left me quite disappointed.

I believe that as a customer, I deserve to receive a product in perfect condition, especially when it is brand new. Unfortunately, the teapot I received did not meet this standard. Therefore, I kindly request that you take immediate action to address this issue. I would like to request a replacement for the damaged teapot or a refund for my purchase.

I have attached a copy of my receipt along with photographs clearly showing the cracked lid for your reference. I hope this evidence will expedite the resolution process.

I understand that sometimes defects can occur during the manufacturing and shipping processes, but I trust that your company will take the necessary steps to rectify this situation promptly. I have been a loyal customer of your store for quite some time, and I believe that your commitment to customer satisfaction will shine through in how you handle this matter.

I kindly request a response to this letter within [a reasonable timeframe, e.g., 10 business days] to confirm the actions you will take to address my complaint. Please feel free to contact me at [Your Phone Number] or [Your Email Address] if you require any further information or clarification.

Thank you for your prompt attention to this matter. I look forward to a swift resolution and continuing to enjoy the quality products your store has to offer.

Sincerely,

[Your Name]