Question

Before flying to Wellington, the capital of New Zealand, you book a helicopter flight over the city. However, when you get there, you are told that the flight has been cancelled because of poor weather conditions, and you won’t get your money back. Not only that, but you took a four-hour bus journey to get to the heliport, and the company didn’t contact you to tell you about the cancellation, or put any information on their website. Write a letter of complaint to the company.

Answer 1

Ответ:

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Answer 2

[Your Name] [Your Address] [City, State, Zip Code] [Email Address] [Phone Number] [Date]

[Company Name] [Attn: Customer Service] [Address] [City, State, Zip Code]

Subject: Formal Complaint Regarding Cancellation of Heliport Flight and Lack of Communication

Dear Sir/Madam,

I am writing to express my extreme disappointment and frustration regarding my recent experience with your company. On [Date], I had made a reservation for a helicopter flight over Wellington, New Zealand, which was scheduled for [Time]. Unfortunately, upon arriving at your heliport, I was informed that the flight had been cancelled due to poor weather conditions.

While I understand that weather conditions are beyond the control of your company, what is utterly unacceptable is the lack of communication regarding the cancellation. I had traveled a considerable distance, enduring a four-hour bus journey, to reach the heliport, only to find out that the flight had been cancelled. Despite this unfortunate circumstance, I did not receive any notification from your company through phone, email, or any other means.

Moreover, I discovered that there was no information about the cancellation on your website or any other platform. This lack of communication is unprofessional and caused significant inconvenience, wasted time, and financial loss on my part. I am deeply disappointed with the lack of responsibility and customer care demonstrated by your company.

In light of this disappointing experience, I request a full refund of the amount I paid for the helicopter flight. I believe it is only fair to compensate me for the inconvenience and financial loss I incurred as a result of the cancellation and lack of communication. I trust that you will promptly process this refund.

Furthermore, I strongly urge your company to review and improve its communication procedures to ensure that customers are informed of flight cancellations or any changes in a timely manner. It is vital to uphold transparency and professionalism in all dealings with your customers.

I appreciate your prompt attention to this matter and expect to receive a resolution within [a reasonable time frame, e.g., 14 days] from the date of this letter. If my concerns are not adequately addressed, I will be forced to explore alternative avenues to seek redress.

Thank you for your immediate attention to this issue.

Sincerely,

[Your Name]