Question

You bought tickets for the London concert of your favourite singer and a return flight to London. Unfortunately, the concert was cancelled. The organizers promised to refund the concert tickets but not hotel bookings or flights Write an emall of complaint to the organizers in which you: > say what event you booked tickets for > explain the problem > suggest a possible solution and/or ask for a refund.​

Answer 1

Ответ:

Dear organizers, there is one problem. I bought a ticket on concert and returned flight to London. Then concert was cancelled and we got only concern tickets. But not hotel booking or flights. We need to stay somewhere. Please accept any decision or return our money

Уважаемые организаторы, здесь есть одна проблема. Я купила билета на концерт и обратный рейс. Концерт потом отменили и мы получили только билеты, но не места в отеле или обратный рейс. Нам нужно остаться где-нибудь. Пожалуйста, примите какое-нибудь решение или верните наши деньги.

Answer 2

Subject: Complaint regarding cancelled London concert and request for refund

Dear [Organizer's Name],

I hope this email finds you well. I am writing to express my disappointment and frustration regarding the recent cancellation of the highly anticipated London concert of my favourite singer, for which I had purchased tickets. I also had to book a return flight to London for the event, which unfortunately adds to the inconvenience caused by the cancellation.

To provide you with more details, I had purchased two tickets for the London concert of [Singer's Name] on [Date] through your official website. The concert was scheduled to take place at [Venue's Name]. I was eagerly looking forward to this event, as it was an opportunity for me to experience my favourite artist perform live and create lasting memories. However, to my dismay, I received the news that the concert has been cancelled due to unforeseen circumstances.

While I understand that certain circumstances may arise that are beyond your control, I am disappointed by the fact that the organizers are only refunding the concert tickets and not providing any compensation or assistance with the hotel bookings or flights. As a devoted fan, I invested not only in the concert tickets, but also in the associated travel expenses. It is disheartening to know that I am left with non-refundable hotel bookings and a return flight that serves no purpose now.

Considering the situation, I would like to suggest a possible solution to rectify this unfortunate turn of events. I kindly request that the organizers consider offering a partial or full refund for the non-refundable hotel bookings and the return flight to London. This would not only alleviate the financial burden placed upon the fans but also demonstrate a sense of responsibility and care towards your loyal supporters. Alternatively, if a refund for the entire concert package, including the hotel bookings and flight, is not possible, I kindly request that you provide me with a credit or voucher that can be used for future events organized by your company.

I hope you understand the frustration and disappointment that I, along with many other fans, are currently experiencing due to the cancellation. I have always admired the professionalism and dedication of your team, and I trust that you will take this matter seriously and address it promptly.

I kindly request that you respond to this email within [a reasonable time frame] with a resolution to the situation or an update on the refund process. I appreciate your attention to this matter and hope for a favorable resolution.

Thank you for your understanding and cooperation.

Sincerely, [Your Name]