Question

Read this email. What is the write complaining about? Dear sir/ madam (1)......the service and the products i received from you recently. Three weeks ago, i placed an order on your website for two CDs.Your website says that orders will be delivered up to one week after placing an order. My CDs took three weeks to arrive. Furthermore, when i opened the packaging i found that the CDs were damaged. Both CD boxes were cracked, and the CDs had scratches on them. As I am sure you will understand,(2)........ .Could you (3)......... for the damaged CDs? If this possible,(4)...... . (5)............. Yours faithfully Carri Oakey

Answer 1

The writer is complaining about the service and the products he/she received three weeks ago. The CDs were damaged. Both CD boxes were cracked, and the CDs had scratches on them.

Answer 2

Based on the email provided, the writer is complaining about the service and products they received. Here are the specific complaints:

1. Delays in Delivery: The writer placed an order for two CDs on the company's website and expected the order to be delivered within one week. However, it took three weeks for the CDs to arrive, which is much longer than the advertised delivery time.

2. Damaged CDs: When the writer received the CDs, they found that both CD boxes were cracked, and the CDs themselves had scratches on them. This suggests that the products were mishandled or poorly packaged during shipping.

3. Request for Compensation: The writer is asking the company to compensate them for the damaged CDs. They express the hope that the company will understand their frustration and address the issue promptly.

4. Replacement or Refund: The writer requests the company to either provide a replacement for the damaged CDs or offer a refund for the purchase.

5. Closing: The email ends with a standard closing, "Yours faithfully," followed by the writer's name, Carri Oakey.

Overall, the writer is expressing dissatisfaction with the delayed delivery and the poor condition of the CDs they received, and they are seeking compensation or a resolution from the company.