Question

6. You recently bought a faulty product (a jacket with a hole in the sleeve) from a shop. When you took it back to exchange it, the sales assistant was rude to you. Write an email of complaint to the head office of the shop (120-180 words). Explain why you are unhappy. Помогите пожалуйста мне завтра контрольную писать

Answer 1

6. Недавно вы купили неисправный продукт (куртку с отверстием в рукаве) из магазина. Когда вы вернули его, чтобы обменять его, помощник по продажам был груб с вами. Напишите письмо жалобы в головной офис магазина (120-180 слов). Объясните, почему вы недовольны.

А теперь просто воспользуйся переводчиком

Answer 2

I can help you write an email of complaint in English. Here is a possible example based on your situation:

Subject: Complaint about a faulty product and rude service

Dear Sir or Madam,

I am writing to express my dissatisfaction with a product I bought from your shop and the way I was treated by one of your sales assistants.

On November 15, 2023, I purchased a jacket from your branch at 123 Main Street, Chicago. When I got home, I noticed that there was a hole in the sleeve of the jacket. I was very disappointed with the quality of the product, as I expected it to be in perfect condition.

The next day, I returned to the shop with the receipt and the jacket, hoping to exchange it for another one or get a refund. However, the sales assistant who served me was very rude and unhelpful. He refused to accept the jacket, saying that it was my fault that it was damaged. He also accused me of lying about the receipt and the date of purchase. He spoke to me in a loud and aggressive tone, attracting the attention of other customers and making me feel embarrassed and humiliated.

I am very unhappy with this experience, as I think it is unacceptable to sell faulty products and treat customers with disrespect. I would like to request that you investigate this matter and take appropriate action. I would also appreciate it if you could send me an apology and offer me a replacement or a refund for the jacket.

Please reply to this email within 14 days, or I will have to escalate my complaint to a higher authority. You can contact me at [e-mail] or 555-1234.

Thank you for your attention and cooperation.

Sincerely,

Your name