Question

Надо написать лист-скаргу на английском! Купил нерабочий чайник примерно так.

Answer 1

Dear,director of the shop "название"
Yesterday,I bought in your shop an electric kettle.It was cost 35$ for me.When I came home,I saw that it was any instructions in the box.Then,I plugged in the kettle and went to change clothes,I heard a strange smell that spread very quickly.When I came to the kitchen I was surprised!Your kettle was sparkling!It is terrible!I require that you give me the full amount for my purchase!

Answer 2

Subject: Complaint Letter Regarding the Purchase of a Faulty Electric Kettle

Dear [Retailer's Name],

I am writing to express my disappointment and frustration regarding a recent purchase I made at your store. On [date of purchase], I bought an electric kettle, model [model number], which unfortunately turned out to be faulty.

Upon bringing the kettle home and attempting to use it, I discovered that it was completely non-functional. Despite following the provided instructions and ensuring all the necessary precautions were taken, the kettle failed to heat up the water. I tried multiple times, but the problem persisted. This rendered the kettle useless and left me deeply dissatisfied with the product.

As a loyal customer of your store, I have always trusted the quality of your products and the reliability of your service. However, this experience has greatly diminished my confidence in your brand. I had expected the electric kettle to function correctly, given its reputable brand and the price I paid for it.

I kindly request that you address this matter promptly by taking the following actions:

1. A replacement: I would appreciate it if you could provide me with a replacement electric kettle of the same model or a comparable one that is in proper working condition.

2. Refund: Alternatively, if a replacement is not possible, I would like to request a full refund for the faulty kettle. I believe this is a fair resolution, considering the inconvenience and disappointment caused by this purchase.

Furthermore, I would like to emphasize the importance of quality control and assurance within your store. It is crucial for customers to have confidence in the products they purchase, and incidents like this can significantly damage your reputation.

I have attached a copy of the purchase receipt for your reference. I kindly ask that you take immediate action to rectify this situation. I trust that you will handle my complaint with the utmost professionalism and ensure a satisfactory resolution.

I look forward to your prompt response and resolution of this matter. I hope that we can resolve this issue amicably and maintain a positive customer-retailer relationship.

Thank you for your attention to this matter.

Sincerely,

[Your Name] [Your Contact Information]