Question

Complete the two phone calls with words and phrases from the box sorry again about the mix-up • I'll make sure that gets sorted out • it seems you sent us • there appears to be a mistake • please accept my apologies • I'm really sorry about • could you tell me І. Etta I'm calling about the business cards you did for us.1 _____________ with the address. Tania Oh no. I'm very sorry to hear that. 2 ________________ what the mistake is exactly? Etta Well, you've printed the company address as one word, but it's actually two words. Tania 3___________ for the mistake. That's entirely our fault. 4 ______________ straight away and we'll send you new cards as soon as we can. Etta That sounds good. Thanks for your help. II. Eric: This is Eric Kessler from Fatima Networks. I'm calling about the software release you sent us yesterday. Basil: Uh huh. Is everything OK with it? Eric: Actually, no.5 _________ the old version. The disk has version 2.2 on it, not 2.3. Basil: Oh dear.6 ________________ that. I'll send you a new disk straight away. You should get it first thing tomorrow. Eric: That sounds good, thanks. I'll probably call you again when it arrives. Basil: Do that. And 7. _______________ Eric: No problem.

Answer 1

I. Etta: I'm calling about the business cards you did for us. Tania: Oh no. I'm very sorry to hear that. There appears to be a mistake with the address. Etta: Well, you've printed the company address as one word, but it's actually two words. Tania: Please accept my apologies for the mistake. That's entirely our fault. I'll make sure that gets sorted out straight away and we'll send you new cards as soon as we can. Etta: That sounds good. Thanks for your help.

II. Eric: This is Eric Kessler from Fatima Networks. I'm calling about the software release you sent us yesterday. Basil: Uh huh. Is everything OK with it? Eric: Actually, no. It seems you sent us the old version. The disk has version 2.2 on it, not 2.3. Basil: I'm really sorry about that. I'll send you a new disk straight away. You should get it first thing tomorrow. Eric: That sounds good, thanks. I'll probably call you again when it arrives. Basil: Do that. And sorry again about the mix-up. Eric: No problem.