Question

Помогите пожалуйста!!!!!!!!!!!!!!!!!!! Complete the rules of customer care underlining the correct words.1. The customer is (always/never) right.2. (Always/Never) be polite and professional.3. The customer (is/isn’t) complaining about you personally.4. Be (positive/negative). Its (better/worse) for the customer to complain than to walk away.5. Apologise (immediately/eventually ) and offer to correct the mistake.6. Take your customer away (from/towards) other people when they make their complaint.7. You don’t (want/want) an argument with your customer.8.(Ask/Don’t) ask the customer to tell you what the problem is.9. (Listen/Don’t) listen carefully to what they tell you.10. (Stay/Don’t) stay calm at all tines.

Answer 1

1. Is always right.
2. Always be
3. Isn’t
4. Positive, better
5. Immediately
6. From
7. Don’t want
8. Ask
9.Listen
10. Stay

Answer 2

Complete the rules of customer care underlining the correct words.

1. The customer is (always) right.

2. (Always) be polite and professional.

3. The customer (isn’t) complaining about you personally.

4. Be (positive). Its (better) for the customer to complain than to walk away.

5. Apologise (immediately) and offer to correct the mistake.

6. Take your customer away (from) other people when they make their complaint.

7. You don’t (want) an argument with your customer.

8.(Ask) ask the customer to tell you what the problem is.

9. (Listen) carefully to what they tell you.

10. (Stay) calm at all tines.

Answer 3