Question

▪ compensation ▪ regret ▪ inconvenience ▪ discount ▪ assure ▪ straight ▪ refund ▪ disappointed ▪ change ▪ speak 1. I’m extremely sorry. I’ll ______ to the person concerned.2. I’ll send someone up to repair it _____ away.3. I’ll ______ you to another room immediately.4. Please accept our apologies for the ______.5. We are sorry that you were _____ with our service.6. We ______ you that this will not happen again.7. We would like to offer you __________.8. We would like to offer you a 15% ______ on your next stay with us.9. We will _____ a partial cost of your stay.10. We _____ to inform you that we are unable to grant a refund.​​

Answer 1

1. Speak
2. Straight
3. Change
4. Inconvenience
5. Disappointed
6. Assure
7. Compensation
8. Discount
9. Refund
10. Regret

Answer 2

1. I’ll speak to the person concerned.
2. I’ll send someone up to repair it straight away.
3. I’ll change you to another room immediately.
4. Please accept our apologies for the inconvenience.
5. We are sorry that you were disappointed with our service.
6. We assure you that this will not happen again.
7. We would like to offer you compensation.
8. We would like to offer you a 15% discount on your next stay with us.
9. We will refund a partial cost of your stay.
10. We regret to inform you that we are unable to grant a refund.