Question

Dear Sir or Madam, I am writing to complain about a product I shop. Two weeks ago, I bought in 1)........... purchased a bedside cabinet but when 2) ................ took it home I discovered that some parts 3) ................ missing. I returned to the shop the next day and 4) ............... given the parts only to discover that 5) ............... were the wrong ones. I went back to the shop again and the shop assistant that served 6) ............... was quite rude. I got the correct parts this time but, 7).…..... put the product together, 8)................ fell apart. I went to the shop a fourth time 9) ............... ask for a refund and was told that I could only get store credit. I am very unhappy about the service I received and would like 10) ............... full refund for the item. Yours faithfully, Mrs Joan Adams​

Answer 1

1. a

2. I

3. were

4. was

5. there

6. me

7. when

8. it

9. to

10. to

Answer 2

Dear Mrs. Joan Adams,

I apologize for the inconvenience and frustration you have experienced with your recent purchase. I understand that you bought a bedside cabinet at our store two weeks ago, but upon taking it home, you discovered that some parts were missing. I'm sorry for the oversight in packaging.

It's disappointing to hear that when you returned to the shop the next day, you were given the wrong parts. That should not have happened, and I apologize for the inconvenience caused by this mistake. Furthermore, I regret that you encountered a rude shop assistant during your visit. We strive to provide excellent customer service, and I'm sorry that this was not your experience.

I'm sorry to hear that even after receiving the correct parts, the product fell apart when you assembled it. This is not the level of quality we aim to deliver, and I apologize for the inconvenience caused.

Regarding your request for a refund, I understand that when you visited the shop for the fourth time, you were informed that you could only receive store credit. I apologize for the confusion or miscommunication in this matter. As a valued customer, your satisfaction is important to us, and we would like to make things right.

In light of the issues you faced, I would be happy to arrange a full refund for the item you purchased. Please provide me with the details of your purchase, such as the date, the product name, and any relevant receipts or documentation, so that I can assist you further. You can reach me at [contact information].

Once again, I apologize for the inconvenience caused, and I appreciate you bringing this matter to our attention. We value your feedback and will take the necessary steps to address the issues you experienced. Thank you for giving us the opportunity to make this right.

Yours sincerely,

[Your Name] [Your Position] [Company Name]