Question

Письмо-жалоба на отель на английском языке минимум 100 слов. Даю 45 балов

Answer 1

A week ago I booked a room in a hotel.Today I arrived there.First when I entered the room it seemed nice.Then I saw something dirty on my bed.The phone wasn't working.The room was dark.There wasn't any curtains.My bed cloth wasn't clean,and toilet wasn't working.I've decided to go down to the hall and figure out what's going on.There was noone at reception.When finally someone came,I asked them why my room looks like this.They went upstairs with me and looked around.They said if I don't like this hotel I can change it.It was really bad behavior.Next day I Changed my hotel.

Answer 2

Subject: Complaint regarding Unsatisfactory Hotel Experience

Dear [Hotel Management],

I hope this letter finds you well. I am writing to express my dissatisfaction with the recent stay at your hotel, [Hotel Name], which took place from [Check-in Date] to [Check-out Date]. Unfortunately, my experience was far from satisfactory, and I believe it is important to bring these issues to your attention.

Firstly, upon arrival, I was disappointed to find that the room I had booked was not available. Despite making a reservation well in advance, I was given a different room with inferior amenities. This discrepancy was both inconvenient and frustrating, as I had specifically chosen your hotel for the features promised.

Secondly, the cleanliness of the room was below standard. I noticed stained bedding, dusty surfaces, and an overall lack of attention to detail. It is disheartening to pay for a room that does not meet basic cleanliness standards.

Furthermore, the noise levels in the hotel were excessive, particularly during the late evening and early morning hours. I was unable to get a good night's sleep due to loud conversations and disruptive activities, making my stay anything but relaxing.

Moreover, the staff's attitude was disappointing. I encountered several instances of unprofessional behavior, including rude responses to my queries and a lack of willingness to assist with my concerns. It is essential for a hotel's staff to be courteous and attentive to ensure a positive guest experience.

Lastly, the breakfast provided at the hotel was subpar. The options were limited, and the quality of the food fell short of expectations. As breakfast is a fundamental part of a guest's experience, this was a significant letdown.

Considering the aforementioned issues, I kindly request a formal investigation into the matters raised. I expect a prompt response and a suitable resolution to address the inconveniences and disappointments I encountered during my stay.

I trust that you will take this complaint seriously and make the necessary improvements to ensure a better experience for future guests. As a loyal customer, I believe in the potential of your establishment to provide outstanding service.

I look forward to hearing from you soon and hope for a swift resolution to this matter. I hope that in the future, my trust in your hotel can be restored.

Yours sincerely,

[Your Name] [Your Contact Information]