Question

Write a letter (or an email) of complaint about something you bought online .Plan what you're going write. Use the useful language to hel you. And check your letter or

Answer 1

Dear Sir or Madam,

I am writing this letter to express my disappointment with a recent purchase on your online store, order number #7298883. I ordered a set of soccer equipments that were advertised on your site as a package including 3 pairs of socks and a pair of soccer boots. However, on their arrival I found out that there were only 2 pairs of socks. In addition, there were scratches on the boots that suggest that they had been used before and returned to your store.

Answer 2

Subject: Complaint Regarding Recent Online Purchase

Dear [Customer Service],

I am writing to express my utmost dissatisfaction with a recent purchase I made from your online store. I had high hopes for the product and the overall shopping experience, but unfortunately, I have encountered several issues that have left me feeling frustrated and disappointed.

Firstly, the product I received does not match the description provided on your website. The item appeared to be of high quality and durable in the product images, but upon arrival, I found it to be poorly constructed and lacking the promised features. This stark discrepancy between the advertised product and the actual one is unacceptable.

Moreover, the packaging of the item was severely damaged upon delivery. It was evident that no care was taken in ensuring the safe transportation of the product. As a result, the item itself was scratched and showed clear signs of mishandling. This negligence is completely unacceptable, especially considering the fragility of the item in question.

Furthermore, I must mention the extremely delayed delivery of my order. According to the estimated delivery time provided during the checkout process, I expected to receive my purchase within 5-7 business days. However, it took a staggering 21 days for the product to finally arrive at my doorstep. This delay caused significant inconvenience as I had made plans based on the original delivery timeframe.

Considering the aforementioned issues, I kindly request that you take immediate action to rectify this situation. I propose the following resolutions:

1. Refund: I would like to receive a full refund for the purchase price of the item, as it does not meet the standards outlined on your website.

2. Replacement: If a suitable replacement is available, I would be willing to accept it in exchange for the faulty product. However, I emphasize that the replacement must accurately match the original description and be delivered in a timely manner.

3. Compensation: Given the inconvenience caused by the delayed delivery and the poor condition of the item, I believe it is reasonable to request some form of compensation, such as a discount on future purchases or a voucher towards my next order.

I hope you understand my frustration and disappointment with this entire experience. I have always regarded your brand with high regard, which is why this incident has come as a great disappointment to me. I genuinely hope that you value customer satisfaction and will take the necessary steps to address and resolve these issues promptly.

I look forward to your prompt response and a satisfactory resolution to this matter. Please treat this complaint with the urgency it deserves, as I believe in your commitment to providing exceptional customer service.

Yours sincerely,

[Your Name] [Your Contact Information]